What to keep in mind when returning a product?
1. Items can be returned or replaced. However, if an item is damaged or different from the condition when delivered then we will not be able to replace the product or provide a refund.
2. In case of any issue regarding size or wrong shipment delivered of product, customer care representative should be notified within 24 Hours from the date of delivery .
3. If the item has been delivered successfully but the customer no longer wants it, then the amount of the product will be refunded to his/her account after receiving the product but the customer will have to bear the shipping charges for this. Price of shipping charge is Minimum Rs. 100 per order .
4. Customer will have to suffer a charge of 3% from his/ her paid amount when he/she call for refund against his order . For Example Customer payment Rs 100 Charges 3% net Refunded Amount (100-3) Rs 97. Amount Refund In customer Bank Account And Registered Paytm Number only.
5. Return Shipping Charges Paid By Customer.
What to do if I do not receive my order?
If the customer does not receive his/her order then he/she can Massage us on 8800100054 or send us an e-mail on email@example.com. Our JstBuy support team will revert to you within 24-48 hours.
What is the time limit for a refund?
jstbuy.com reserves the right to do a thorough quality check of the product to ensure its status before issuing a refund. Once done the refund will be processed within 7-10 working days.
What is the procedure if I wish to request for a return/replacement?
We wish to provide you a speedy solution!
If you wish to return/replace any item that you purchased from us then kindly email us at firstname.lastname@example.org, write in your details and select “Any issues/related to refund/replacement procedure” option in the subject section to write. Our support team will contact you within 24-48 hours.
What is the procedure after I have asked for a refund/replacement?
1.If you do not get the refund/replacement product within 5-10 working days then you can freely contact our support team. They will be happy to assist you early.
2.We will arrange reverse pick up for certain items*.
3.In case you change your mind and wish to keep the product, then cancel the refund/replacement request. If the item has already been dispatched then you can reject the replacement order.
When are returns not acceptable?
1.We will not be able to accept any returns after 7 days from the date of delivery.
2.We do not accept when the item is damaged or broken or crushed. Items should not be used.
3.All the items delivered in our “package” must be returned. Anything missing from the “package” will not be accepted.
How do I cancel my order?
1.To cancel your order, send us an e-mail on Feedback@jstbuy.com or Massage on this number 8800100054.
2.We will be able to cancel your order only if the shipment has not been dispatched from our end.
How long will it take to complete my cancellation request?
It will take 3 - 10 business days to cancel your order. You will be informed by our support team regarding your cancellation via e-mail or call as mentioned above.
Items should have been purchased from www.jstbuy.com.
We accept returns up to 7 days from the date of delivery.